A virtual workshop
Coaching Skills for Quality & Patient Safety Improvement
This virtual, 3-hour workshop will take place March 4th, 2025 from 1:00 PM to 4:00 PM EST. This workshop will be facilitated by Amanda Bjorn, CHA Learning’s partner and Lead Coach. Amanda is an Associate Certified Coach with the International Coach Federations, a Business Coaching Advantage Certified Coach™ and a Registered Corporate Coach™ with the Worldwide Association of Business Coaches..
Only 35 Seats Available!
Register Today & Secure Your Spot!
Workshop details:
Price: $449*
Dates: March 4th, 2025
Time: 1:00 PM - 4:00 PM EST
Virtual: Zoom
Fostering Safety & Quality
Through a Coaching Mindset
Professionals working in patient safety and quality improvement roles need to have highly developed relational and communication skills. When incidents occur or opportunities for improvement arise, it is imperative to be able to have constructive and psychologically safe conversations with all those involved. A ‘command and control’ approach to leadership may sometimes be required, but overall, it does not foster positive cultures of open dialogue and collaborative improvement; a coaching approach does.
A coaching mindset and the critical skills of active listening, asking powerful questions, and saying what matters are required to successfully address safety and quality issues and opportunities. The coaching approach uses these skills to evoke discovery, awareness, insight, learning, behaviour change and choice in others.
Patient safety and quality leaders who use a coaching approach are far more likely to get positive staff engagement and trust in incident reviews and safety and quality improvement initiatives. Learning to be curious, non-judgmental and compassionate brings the required human element to safety and quality in healthcare and is sure to bring better outcomes for all involved.
What You'll Learn
The focus of the workshop is on the fundamentals of the coaching approach, the coaching mindset and the coaching skills of active listening, asking powerful questions and saying what matters. It will involve teaching as well as large and small group activities to practice the skills. You will have a chance to practice coaching and to be coached. Come prepared to discuss a challenge, struggle or opportunity that you are currently facing at work. For psychological safety, a commitment to confidentiality is expected.
The Coaching Mindset
The coaching mindset is a powerful internal belief that all people are creative, resourceful and whole. The mindset enables us to see others as ‘glorious opportunities’ and recognize that our role as leaders is to help others realize and use their talents to their fullest potential.
Active Listening
Active listening creates psychologically safe and trusting relationships and generates powerful questions that enable others to find their own answers, clarify pressing issues and take action. Active listening is essential for strong relationships, enabling people to feel seen, valued and heard, engaging with others in a positive way, and foundational for successful communication.
Asking Powerful Questions
The ability to ask powerful questions creates safe and trusting relationships. Asking instead of telling gives power to others and informs them that you value and trust their opinions. Powerful questions evoke new insights, awareness and courses of action that were not previously in the open. Questions enable people to take responsibility and instill the confidence and clarity required to solve their own challenges.
Saying What Matters
Saying what matters builds self-esteem and confidence and helps normalize how others are feeling. This skill makes people feel seen, supported and able to stretch and grow.
Workshop Learning Objectives
- Discover the positive impact of the coaching approach to leadership within the context of patient safety and quality improvement
- Practice adopting the coaching mindset and the coaching skills of active listening, asking powerful questions and saying what matters in difficult, safety related situations
- Recognize how the coaching approach builds trust and psychological safety
- Appraise the potential for the coaching approach to leadership to be applied and leveraged in your safety and quality improvement work
Workshop Facilitator:
CHA Learning’s Lead Coach, Amanda Bjorn
Amanda Bjorn is CHA Learning’s lead individual and team healthcare coach. She is a Associate Certified Coach with the International Coach Federations, a Business Coaching Advantage Certified Coach™ and a Registered Corporate Coach™ with the Worldwide Association of Business Coaches.
A former Occupational Therapist and the former EVP, People, Culture and Strategy at a large Academic Health Sciences Centre in Ontario, she has spent her 25-year career working in health care. Her experiences take her from the hospital bedside to the boardroom. She is passionate about creating healthy workplaces for those who provide care by developing the leaders who influence them.
In 2021, she started Humanistic Systems at Work; her mission is to build human-centric leaders that make healthcare workplaces better for human beings. She is the creator of the ‘ME to WE to ALL’ leadership and organizational development framework, Providence Healthcare’s PRISM Award-winning Leadership Development Institute, and the most extensive public library collection of leadership books in Toronto (which she created by accident).
Helping Organizations Like Yours!
Amanda has worked directly with the following organizations, either independently or in her role as CHA Learning's Lead Coach through our specialised coaching services for healthcare professionals. She has helped these organisations harness the transformative benefits of coaching to maximize leadership potential, enhance team dynamics, and achieve strategic goals.
“My experience with Amanda has been life changing. Her compassion and guidance has opened up a whole new world for me. Her truth and love for what she does shines through. She is open to any and all of the messiness I bring forward to her for coaching. Anyone who has the chance to work with Amanda will be blessed by her amazing spirit and passion.”
—Kathryn Walford
Interprofessional Practice Coordinator
Registered Corporate Coach™
Unity Health, Toronto
Coaching Skills for
Quality & Patient Safety Improvement
Only 35 seats available!
Register today & secure your spot!
Workshop details:
Price: $449
Dates: March 4th, 2025
Time: 1:00 PM - 4:00 PM EST
Virtual: Zoom
CHA Learning's Coaching Service for Healthcare Professionals
Maximize your own or your team’s potential through coaching. Coaching inspires people to accelerate learning and growth at any point in their career. In a safe, structured and engaging environment, coaching provides the space for participants to open untapped strengths, leadership skills, productivity and relationship skills. The benefits will be seen at the individual, team and organizational levels; as you shift and grow, those around you are impacted for the better.
Click Here to learn more about CHA Learning's Coaching Services.
Workshop Cancellation policy:
*This workshop requires a minimum registration of 15 participants and has a maximum capacity of 35 participants. CHA Learning reserves the right to cancel the workshop if insufficient registrations are received – in this case a full refund will be provided.
Registrants who wish to cancel their registration may do so according to the following restrictions:
- Cancellation more than 30 days before the workshop, 100% refund
- Cancellation 14-30 days before the workshop, 100% credit towards another CHA Learning Course or Program
- Cancellation 3-14 days before the workshop, 75% credit towards another CHA Learning Course or Program
- Cancellation less than 3 days before the workshop, no refund or credit
CHA LEARNING
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Ottawa ON K1N 5S7
phone: 613-241-8005 #1
toll-free: 1-855-236-0213 #1
fax: 613-241-5055
CHA Learning is a division of
HealthCareCAN