Support Services Manager - Kelowna, British Columbia

Date Posted: November 10, 2022
Deadline to Apply: December 16, 2022
Employer: Kaigo Senior Living
Program Area Relevance: Food Service & Nutrition Management in Healthcare


Mission Creek Landing has been a part of the East Kelowna community for over 45 years. It is nestled in a residential park-like setting and is adjacent to the scenic Mission Creek Regional Park. Mission Creek Landing provides a safe home for seniors who can no longer live independently, whether due to physical or cognitive issues.

Reporting to the Site Administrator, the Support Services Manager focuses on creating efficient dietary, housekeeping and laundry processes that support and respect the autonomy, independence, dignity and privacy of our Residents.


Support Services Manager (Kelowna)


Who You Are

  • You are an inspirational and value-based leader who is committed to enriching the lives of those in our care with dignity and respect.
  • You are a team player that works fluidly with residents, families, and colleagues every step of the way.
  • Your decision-making skills and judgement are sound, balancing the needs of the business with the care of our residents.
  • You are highly organized and resilient, able to pivot from task to task and ever-changing priorities.


What You Will Do

  • Responsible and accountable for the day-to-day management and operation of the support service departments and its employees – dietary, housekeeping and laundry.
  • In consultation with the Dietician, ensure nutritional requirements of the Residents are met through the development of summer and winter rotational menus.
  • Ensures the Support Services physical working environment is maintained in a clean and sanitary manner.
  • Maintain the facility’s inventory of food items, linens, paper products, cleaning supplies, and chemicals, keeping within budget and minimizing waste.
  • Develop the shift guidelines and rotation for each department and role classification.
  • Provide WHMIS training for workers and maintain the SDS binders with current information.
  • Maintain professional relationships and communication with Residents, team members, family member/significant others, internal and external partners and agencies, contracted service providers, etc.
  • Participate in the hiring, selection and evaluation processes of all support service employees.
  • Participate in setting operational goals, objectives and indicator development and analysis as well as being accountable to the operational budget.
  • Compile statistical data and participate in continuous quality improvement initiatives.


Your Qualifications – The Must Have’s

  • Post-secondary diploma in Food Service and Nutrition Management
  • 3 + years’ experience in a similar role in a long-term care facility
  • FOODSAFE Level 1 & 2
  • Demonstrated leadership, facilitation and management skills to form cohesive, functioning teams including mentoring and evaluating employees
  • Excellent customer service, communication and interpersonal skills coupled with a high level of professionalism and confidentiality
  • Computer proficiency with and intermediate knowledge of Microsoft Office products
  • Knowledge of and skills to operate kitchen, laundry and housekeeping equipment
  • Fiscal accountability, in order to manage department resources (staffing, supplies, etc.)
  • Knowledge and understanding of the BC Residential Care Regulations
  • Able to pass a Criminal Record Check for the Vulnerable Sector and provide proof of COVID-19 vaccination status


What We Offer

  • A safe, pleasant working environment in a quiet, residential setting
  • A competitive compensation package, including extended health and dental care benefits, life insurance and vision care
  • Full time hours (37.5), Monday to Friday (on-call availability)
  • Employee Assistance Program
  • Training and development opportunities
  • Employee Recognition Program
  • An amazing team of like-minded caring and compassionate individuals


Kaigo has a dedicated team of employees who have been enriching the lives of our seniors for over 20 years. If you want to create a positive impact and enhance seniors’ lives, then we invite you to join our team. Please forward your resume to

We encourage interested candidates to submit their resume in confidence. While we appreciate the interest of all applicants, we will contact only those selected for interviews.

Kaigo Senior Living consists of six retirement communities nestled in beautiful settings and quiet neighbourhoods throughout the interior and lower mainland of British Columbia. All are fully accredited, professionally managed and well maintained. From its name “KAIGO” a Japanese word meaning caring to the highest standard, to its mission, vision, and values, Kaigo has clearly established a foundation for developing a “partnership in caring”. Kaigo is dedicated to providing the best environments for our residents and our employees.


Kaigo Senior Living Criteria and Terms and Conditions

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