Administrative Information & Policies

Enrolment Process

In many cases, individual learners can enrol in our programs independently and easily on our website and have access to program materials within 30 minutes of payment.

Some programs have prerequisites and applications. Please refer to program pages for more information or get in touch with us.

As part of the enrolment process, you will set up an account in our Student Portal, which is where you will be able to access services such as grades and tax forms, update personal information as well as access your program in the Learning Management System.

Enrolling Someone Else (i.e.: staff member/team)

To enrol someone else (e.g., a staff member or employee) in a program or course, please contact us to discuss the best option for enrolment and payment, including if you require an invoice.

If you are an individual paying for someone else (e.g.: spouse), please have the individual who is enrolling in the program set up their own account. Contact us if you have any questions.

Enrolling a Group

Employers may wish to enrol a group of employees in a program or course. Group discounts may apply. CHA Learning also offers closed, personalized cohorts, in which your group can study with their peers exclusively on projects related to your organization. Members of HealthCareCAN are eligible for additional discounts. Please contact us to discuss your needs.

Administrative Fees

Program Extensions & Postponements

CHA Learning offers extensions and postponements for our programs and courses, for situations where learners are unable to complete within the regular timeframe.


Postponements allow a learner to pause their studies for up to 6 months.

A postponement is allowed only once per program, except under exceptional circumstances. These special cases must be approved by a Program Director.


Extensions allow learners to extend their program or course timer for up to three months at a time. If you require additional extensions after three months, we highly recommend discussing your situation with your Program Coordinator.

CHA Learning can offer a free, one-time extension of 2-weeks to a student who requires it. This free extension can be used only once in a program of study. Once this two-week extension expires, further extensions will incur a fee, as per below.

Please note that when you click on the links below, the selected product will be added to your cart in our student portal. There is a 3-5 business day turnaround time to process extensions and postponements. If your program timer has already expired, you will not have access to your program materials during this time.

Learners should submit any final work for marking 2 weeks prior to their course/program expiry date, to allow for faculty marking and final grades.

Extensions are not allowed in the following courses:

  • Health Information Management Core Curriculum courses (the biomedical sciences are eligible)
  • Leadership Express courses
  • Comprehensive Research Education Online (creo)

If you would like to discuss the circumstances of your situation, or are unsure which extension would be best for you, please contact your Program Coordinator and we would be glad to discuss this with you.

All fees listed in Canadian dollars.

Food Service and Nutrition Management in Healthcare Program Extension and Postponement Fees
FSNM Extension Fee - 2 weeks (can only be accessed once per program)$0
FSNM Extension Fee - 1 Month$200
FSNM Extension Fee - 2 Month$375
FSNM Extension Fee - 3 Month$525
Postponement Fee (up to 6 months) - please contact your program coordinator to arrange.$75
All Other Extension and Postponement Fees
Extension Fee - 2 weeks (can only be accessed once per program)$0
Extension Fee - 1 Month$200
Extension Fee - 2 Month$375
Extension Fee - 3 Months$525
Postponement Fee (up to 6 months) - please contact your program coordinator to arrange.$75
Admissions Related Fees – Specific to HIM and FSNM Programs
HIM and FSNM Application Fee$95
HIM and FSNM PLAR Application Fee$195
Documentation Fees
Plus applicable provincial taxes
Duplicate T2202A or Official Tax Receipt$15
Official Transcripts*$25
Duplicate Certificates*$50
NSF Cheque Fee$25
*Additional shipping fees may apply for international students
Transfer Fee (with special approval only)$250

Withdrawals and Cancellations

Sometimes, withdrawals from programs are required. In continuous enrolment programs, refunds are not offered once students have accessed program materials. A credit may be offered depending on timing and access.

For detailed information on withdrawal and cancellation policies, please refer to our Education Policies

Administrative and Educational Policies

CHA Learning has a full set of comprehensive administrative and educational policies that we recommend learners familiarize themselves with. These include information on CHA Learning Contacts, General Academic Policies (including academic integrity), Grading and Examinations, Program Completion Requirements, Student Status, Fees, Student Records and Additional Procedures & Definitions. Read the policies here.

Technical Requirements

General technical requirements are listed below. In some cases, specific programs have additional requirements, indicated on the program page.

Screen Resolution800×600 (minimum); 1024×768 (recommended)
Internet BrowsersThe most recent version of one of the following:

Google Chrome
Microsoft Edge
Plug-insPop-up blocker: disabled
Java Script: Enabled
Cookies: Enabled
Internet ConnectionBroadband (cable or DSL) connection required
SoftwareWord processing software
Adobe Reader
Microsoft Excel (some programs only)
Microsoft PowerPoint or equivalent (some programs)
(note: those using Apple software must be able to save files in Office formats where required (i.e.: .doc,)

Frequently Asked Questions

We’ve compiled answers to some of the most asked questions prospective and existing learners have. Check out our FAQs here.