The Challenges and Innovations to People-Centred Care Out of the Pandemic

Published on April 29, 2022


One of the greatest changes to Canadian healthcare over the last few decades has been the introduction of patient-centred care – or, as we like to define it, people-centred care.

On this special episode of The HQ podcast, we are joined by Lesley Moody, Clinical Director at the Princess Margaret Cancer Centre in Toronto. Lesley brings a unique perspective and a wealth of knowledge to our conversation on the topic of people-centred care. Tune in to learn how the pandemic impacted Princess Margaret’s ability to deliver people-centred care and the innovative solutions that emerged because of the COVID-19 pandemic and the challenges and opportunities it presented.

This special episode of The HQ podcast caps off our Patient Experience Week 2022 article-series focused on the topic of people-centred care. You can find the article series as well as information about our online People-Centred Care certificate program by visiting the CHA Learning website.


About Lesley Moody

Lesley Moody is the Clinical Director at the Princess Margaret Cancer Centre in Toronto, Ontario. Previous to this role, Lesley was the Director for Person-Centred Care at Cancer Care Ontario (CCO) where she oversaw a number of programs provincially including Patient Reported Outcomes, Psychosocial Oncology, Patient Education, Patient Engagement, Patient Reported Experience Measurement and Quality Initiatives. Lesley has led the advancement of patient experience and patient and family engagement programs from both local and system levels. Lesley holds an MBA from McMaster University and a Ph.D. in Health Policy from the University of Toronto.


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