Lead change, support transformation, and strengthen improvement efforts in healthcare. 
About the Change Leadership Certificate (CLiC) Program
Created in partnership with Canada Health Infoway
The Change Leadership Certificate (CLiC) will equip you to successfully lead change, by integrating leadership with change management best practices. Pragmatic and practical, CLiC provides you with the essential information, tools and hands-on experience for effective change management and change leadership. During the course, you will analyze real-life approaches used by successful change leaders, and apply that learning to your own situation. By the end of the course, you will have a clear sense of how to effectively begin and implement a sustainable change initiative.
You will select and analyze one of the four change leadership case studies as part of this program.
Explore the case studies below
Why Take This Program?
- Uniquely integrates leadership into change management
- Your learning is practical and based on one of the following real-life case studies that you select: quality improvement, digital health, clinical practice and organizational development (performance management). Download the CLiC Case Study Info Sheet
- You will be able to apply your learning immediately by creating a change plan for your own change initiative
- Enrol at any time
- Jointly developed with Canada Health Infoway and successful healthcare change leaders
- Aligned with the LEADS in a Caring Environment Leadership Framework, and Canada Health Infoway’s National Change Management Framework
- Includes coaching by experienced change leaders
- This Program is eligible for 20 Continuing Professional Education (CPE) credits through the Canadian College of Health Information Management (must complete the digital health case study)
The Canadian College of Health Information Management has approved this CHA Learning course for 20 CPE credits. Learn more about the continuing professional education program at www.cchim.ca
Case Studies
Each CLiC case study explores a real change initiative from a Canadian healthcare organization, providing an opportunity to see change leadership and change management in action. The case studies bring real-world context to the program by examining the challenges, decisions and approaches involved in leading change in healthcare.
Select and enrol in one of the following case studies that is of most interest to you.
Quality Improvement Case Study
Antipsychotic Optimization in Long-Term Care
This case study describes Perley Health’s multi-year quality improvement journey to optimize antipsychotic (AP) use among long-term care residents without a diagnosis of psychosis.
In 2017, Perley Health recognized that APs were being overprescribed in older adult populations, particularly those living with dementia. AP use is frequently associated with poor health outcomes, such as increased risk of complications resulting in hospitalizations and death. The organization made a commitment to decrease the percentage of residents using APs without a diagnosis of psychosis.
An improvement of this nature required more than a change in process. It required a fulsome cultural change, interdisciplinary collaboration, and ongoing leadership engagement.
Despite challenges, including a global pandemic, the team was able to demonstrate meaningful reduction in the use of APs without a diagnosis of psychosis at Perley Health.
Clinical Case Study
Implementing an Antimicrobial Stewardship Program
This case study describes how Mount Sinai Hospital (MSH) and the University HealthNetwork (UHN) developed and implemented an Antimicrobial Stewardship Program (ASP) to improve the appropriate use of antimicrobials.
Two separate programs, one at each hospital, were established, and then eventually merged. Merging required navigating the needs of each organization while allowing the ASP to function as a single entity. This meant negotiating and understanding different funding and human resource structures, as well as hospital priorities and cultures.
Bringing about change in an effective manner requires a deliberate step-wise approach. This type of approach was used as MSH-UHN ASP expanded to become Canada’s largest and most experienced ASP.
Digital Health Case Study
Implementing a Consumer Health Portal
This case study presents the implementation of a consumer health portal at Holland Bloorview Kids Rehabilitation Hospital; Canada’s largest pediatric rehabilitation teaching hospital, located in Toronto. The portal, called connect2care, provides clients (children and youth) and their families with access to their appointment schedule and clinical information, and provides a secure way to communicate with their care team.
The implementation of a consumer health portal represents a significant change initiative affecting clients and families, as well as clinicians and other staff in the organization.
We still have much to learn about the real impacts of the portal on engagement and activation, but the early signs are very positive.
Organizational Development Case Study
Implementing a New Performance Management System
This case study presents the development and implementation of a new performance management system at the Champlain Community Care Access Centre (CCAC) in Eastern Ontario. The Champlain CCAC is one of 14 CCACs in Ontario which provide a variety of home and community health services.
In 2010 a new leader in Organizational Development saw the need for a redesign of the performance management strategy. Through quick exploration and engagement, a burning platform for change rapidly emerged. The early enablers for change were the generalized dislike and disengagement with the current process.
The result? – a new system which enabled broader strategic performance and talent management that was more accepted across the organization. Proudly, we were the first CCAC in Ontario to successfully implement a technology-based performance and talent management system and lead the sector in integrating the LEADS in a Caring Environment Leadership Framework into the system.
- There are no application prerequisites for this program
- Approximately 50 hours
- Take up to 6 months to complete, at your own pace
- $1255 CAD
- $1455 International Students
- No additional material costs or fees
By the end of the course, you will have a clear sense of how to effectively begin and implement a sustainable change initiative by confidently applying both change management and change leadership. You will have a clear appreciation that any change initiative requires deliberate engagement early on – and that the people are the most critical part in change planning.
Unit 1: Leading Organizational Change in Healthcare—A Team Approach
- Seeing the healthcare system as a team endeavour, and change as a team challenge
- Knowing the difference between mechanistic systems and human systems, and how those differences help leaders better understand the dynamics of change
- Describing the practices of change needed to engage knowledge workers in change
- Understanding, differentiating and appreciating the symbiotic relationship between change management and change leadership
Unit 2: Establishing Your Playing Field for your Healthcare Change Initiative
- Identifying and clarifying the unique “playing field” for change within the healthcare environment in which your change is situated
- Describing the various kinds of change challenges—in terms of their purpose, scope, breadth, depth of impact and complexity that are experienced in the health sector—and the challenges implicit in each
- Explaining the difference between personal, operational and strategic change and how they interact
- Describing the role of a change leader in a health environment and applying best practices to a change challenge
Unit 3: Building the Change Line-up—Clarifying Roles, Responsibilities and Relationships
- Explaining how to prepare for, implement, and sustain change through a series of iterative phases of a virtuous change cycle
- Describing the challenges in “preparing for change,” along with the tools and techniques to address them
- Identifying the challenges in “implementing change,” and critically analyzing the value of tools and techniques to address them
- Exploring and identifying the challenges in “sustaining change,” and critically analyzing the value of the tools and techniques to address them
- Describing the challenges associated with “scaling change”
Unit 4: A Game Plan for Change
- Creating a game plan (framework) that integrates change management and change leadership into the planning to guide and orchestrate change
- Explaining the stages and components of an effective game plan for operational change
- Investigating, critically examining and applying key tools, techniques and processes that you, as a leader, might use to employ to populate the game plan
- Identifying elements that are consistent with a successful change plan framework
Unit 5: Change in Action—Leading Through Day-to-Day Challenges
- Identifying signals that suggest the change is not progressing as planned
- Adapting to emergent situations and altering processes to achieve desired outcomes
- Identifying pitfalls/obstacles that jeopardize implementing a change plan and how leadership can be used to increase the chance of success
- Developing courage and resilience as the change initiative progresses
- Using approaches to sustain people through chaos and ambiguity associated with change
Change Leadership Certificate FAQ
- What will I achieve at the completion of this course?
At the end of this course, you will receive a certificate from CHA Learning.
Enrol in the Change Leadership Certificate Program Today!
Enrol today and gain the essential information, tools and hands-on experience for effective change management and change leadership.
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