Health Information Management

Human Factors in Healthcare Safety

Individual Course

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This individual course also forms part of the Canadian Patient Safety Program.  

This course was developed in partnership with the Health Quality Council of Alberta (HQCA) and material has been sourced and adapted from learning materials from the three-day Human Factors in Healthcare course offered by HQCA, W21C, and the Alberta Health Services human factors team.

By the time you finish this course, you’ll have a better understanding of the importance of human factors and human factor engineering in the context of a dynamic and complex system, and the impact human factors design can have on the safety of those who work and are cared for within it. Learners will also practice evaluating usability by engaging real users to understand human factors challenges and potential improvement opportunities.

Why take this course? 

  • Ideal for those leading patient safety work as well as clinicians, allied health professionals, educators, and managers with a focus on patient safety and improvement
  • Interactive e-learning format
  • Applied activities and reflections throughout
  • Enrol anytime, learn at your own pace
  • Supported by dedicated and expert faculty coaches

Faculty biographies can be found on our registration page

  • There are no prerequisites for this program, but a background in or active role in healthcare is recommended 
  • Approximately 10 hours
  • Take up to 3 months to complete, at your own pace 
  • $495 CAD
  • $695 International


Alberta residents are eligible for a 40% discount off of this single course as a result of our partnership with the Health Quality Council of Alberta. (The discount for the whole Canadian Patient Safety Program for Alberta residents is 10%).

This discount will be automatically available during checkout.

Introduction to Human Factors in Healthcare 

  • Describe human factors and human factors engineering and their application to the healthcare system
  • Recognize safety incidents from a human factors perspective
  • Review the history of human factors
  • Recognize methods of evaluating human factors

Cognition, Cognitive Bias and Clinical Decision Making

  • Describe the types of human error that can occur and their impact on patient safety
  • Explore the impact human performance and human cognition has on patient safety incidents
  • Discuss the importance of cognitive biases and their impact on patient safety
  • Apply acquired knowledge of cognition and cognitive bias to clinical decision-making practices

Designing Safer Systems and Processes

  • Describe the hierarchy of effectiveness and each type of intervention
  • Describe factors that must be taken into consideration when designing information sources such as forms and labels
  • Identify poorly designed sources of information and explain how they could be improved
  • Recognize factors that are important in the design of digital interfaces and physical environments in healthcare

Human Factors Evaluation

  • Recognize methods of evaluating human factors
  • Explain how to use different evaluation methods to identify human factors issues and assess the effectiveness of solutions
  • Evaluate usability using a variety of possible techniques and metrics

Safety Incident Management Quick FAQ

  • What will I achieve at the completion of this program?

    At the end of this program you will receive a certificate from CHA Learning.

  • What if I decide later I want to take the whole Canadian Patient Safety Program?

    Credit for completion of this course can be transferred towards the program certificate. Please contact us to discuss.


Join the growing community of healthcare professionals committed to improving patient safety by enrolling in our Human Factors in Healthcare Safety Course. Click “Enrol Now” to get started today!


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Related Programs and Courses

Canadian Patient Safety Program 

Safety Incident Management Course

Health Quality Innovation Program 

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Why Choose CHA Learning

With over 70 years of history as a healthcare non-profit, online learning is all we do. Tens of thousands of professionals have graduated from our programs and gone on to positively impact the health system. Our healthcare experts and faculty coaches are industry leaders. Our team provides exceptional support and truly cares about your success. Learn more about us.

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