Gain the skills and confidence to recognize, respond to and prevent patient safety incidents. 
About the Safety Incident Management Course
This individual course also forms part of the Canadian Patient Safety Program.
Based on the Canadian Incident Analysis Framework, this course will take participants through an incident case and they will apply learning to the case throughout.
By the end of the course, participants will have the capacity and confidence to recognize and report patient safety incidents, respond appropriately and effectively to mitigate harm, ensure disclosure and work to prevent recurrences.
Why take this course?
- Ideal for those leading patient safety work as well as clinicians, allied health professionals, educators, managers with a focus on patient safety and improvement
- Interactive e-learning format
- Applied activities and reflections throughout
- Enrol anytime, learn at your own pace
- Supported by dedicated and expert faculty coaches from across Canada
- Opportunities to interact online with peers and faculty
Faculty biographies can be found on our registration page.
- There are no prerequisites for this program, but a background in or active role in healthcare is recommended
- Approximately 12 hours
- Take up to 3 months to complete, at your own pace
- $495 CAD
- $695 International
Introduction to Patient Safety Incidents
- Describe the core concepts and principles of patient safety across system levels as applicable to the Canadian health system
- Describe the fundamentals of incident management
- Differentiate between incident types
- Articulate how incidents and harm occur
- Identify relevant regulatory and legislative constraints or requirements in the applicable jurisdictions
Life Cycle of a Patient Safety Incident
- Explain how to anticipate, identify, reduce and mitigate hazardous and routine situations and settings in which safety problems may arise
- Recognize different patient safety incidents and differentiate those requiring analysis
- Explain how to disclose a patient safety incident
- Articulate how to support those involved in patient safety incidents, including patients, families and providers
- Recognize the importance of partnering with patients, families and staff during and beyond the process
- Practice conducting elements of incident analysis
- Determine how to select the right interventions to improve safety
- Explain what we can learn from patient safety incidents
After Incidents
- Recognize the principles of sustainability and spread of a change
- Explain the concept of restorative justice
Faculty
When you enrol, you will be supported by the faculty member of your choice, who will provide guidance, feedback, and expertise to support your success. Explore the profiles below to find the faculty member who best aligns with your professional development goals.
Sandy Critchley
Sandy Critchley
Sandy Critchley is a regulated healthcare professional with more than 20 years of experience advancing patient safety, quality, and person-centred care across physiotherapy, acute care, long-term care, adult day programs, paramedic services, and municipal healthcare. She has held leadership roles supporting quality improvement, risk management, and the delivery of safe, high-quality care across diverse healthcare settings. Sandy holds a Master of Health Studies Leadership from Athabasca University, a Bachelor of Science in Physiotherapy, and an Honours Bachelor of Arts in Kinesiology from Western University. She has completed advanced professional development in patient safety, quality improvement, risk management, emergency management, and healthcare leadership.
Learn MoreDr. Amir Ginzburg
Dr. Amir Ginzburg
Dr. Amir Ginzburg is Executive Vice President, Quality, Risk and Patient Experience at Trillium Health Partners and a specialist in Internal Medicine, with extensive leadership experience advancing healthcare quality, patient safety, and clinical practice. He also serves as Clinical Quality Provincial Lead for Ontario Health, supporting quality improvement and patient safety initiatives across the province. Dr. Ginzburg completed his medical training and residency in Internal Medicine at the University of Toronto. He also holds the Canadian Patient Safety Officer Certificate and has contributed to quality improvement initiatives spanning acute care, primary care, community care, and long-term care.
Learn MoreSamantha Hamilton
Samantha Hamilton
Samantha Hamilton is Vice-President, Strategy, Quality and Performance at Bruyere Health, with more than 25 years of experience leading quality, patient safety, and risk management initiatives across the pharmaceutical, medical device, diagnostics, home care, long-term care, and acute care sectors. She holds a Bachelor of Science in Biology, a Master of Health Administration, and a Master's Certificate in Risk Management, and is a Certified Professional in Healthcare Quality (CPHQ) and Lean Six Sigma Black Belt.
Learn MoreShannon Moore
Shannon Moore
Shannon Moore is the Director of Clinical Standards and Operational Support for Shared Health Emergency Response Services in Manitoba, where she oversees paramedic clinical education, quality assurance, wellness, and recruitment for the provincial emergency response system. With more than 25 years of experience in ground and air emergency medical services across several Canadian provinces, she has specialized in leadership, patient safety, clinical quality improvement, accreditation, and evidence-informed practice. Shannon has extensive experience spanning emergency medical services, acute care, and provincial healthcare systems. She holds a Bachelor of Science (Honours) in Health and Exercise Physiology from the University of Calgary, a Quality Management Diploma from the University of Manitoba, and a Certificate in Patient Safety & Quality from the University of Calgary.
Learn MoreJen Plant
Jen Plant
Jen Plant is Vice President, Clinical Services at Queensway Carleton Hospital and a Registered Respiratory Therapist with nearly 30 years of healthcare experience across acute care and long-term care. She has extensive expertise in healthcare quality, patient safety, workforce development, and health system improvement. Jen holds a Master of Science in Quality Improvement and Patient Safety from the University of Toronto's Institute of Health Policy, Management and Evaluation. Throughout her career, she has led transformative initiatives that have expanded clinical programs, strengthened organizational performance, and improved the patient and provider experience.
Learn MoreDanielle Simpson
Danielle Simpson
Danielle Simpson is Director, Strategy, System & Quality Improvement at the Children's Hospital of Eastern Ontario (CHEO), with more than 15 years of experience advancing quality improvement, patient safety, and health system transformation across hospitals, regional health authorities, and provincial healthcare organizations. Prior to joining CHEO, she held leadership roles with The Royal Ottawa Health Care Group, Vancouver Coastal Health, and the BC Patient Safety & Quality Council. Danielle holds a Master of Public Health and is an Adjunct Professor in the Faculty of Medicine at the University of Ottawa. In 2021, she was selected as one of two Canadians to participate in the International Hospital Federation's Young Executive Leaders Program.
Learn MorePauline Warden
Pauline Warden
Pauline Warden is Director of Quality, Safety, Risk, Patient Experience and Professional Practice at Ross Memorial Hospital, bringing more than 35 years of clinical and healthcare leadership experience across cancer care and acute care settings in both the United Kingdom and Canada. A Radiation Therapist by profession, she holds a Master of Science in Healthcare Quality from Queen's University and a Bachelor of Science in Radiography from Queen Margaret University. Pauline also holds a Lean Green Belt and a Specialist Certificate in the Fundamentals of External Evaluation Surveying from ISQua. She is a surveyor with Accreditation Canada, supporting healthcare quality improvement through peer assessment and mentorship.
Learn MoreLori Webel-Edgar
Lori Webel-Edgar
Lori Webel-Edgar is Primary Care Collaboration Lead at the Couchiching Ontario Health Team and a Registered Nurse with more than 38 years of experience across acute care, community health, public health, and health policy. She has extensive experience in strategic planning, organizational development, advocacy, and leading initiatives that strengthen person-centred care, quality, safety, and health system performance. Lori holds a Master of Nursing from Athabasca University and a Bachelor of Science in Nursing from McMaster University. She has also completed advanced professional development in leadership, patient safety, health law, Indigenous cultural safety, and quality improvement.
Learn MoreSafety Incident Management Quick FAQ
- What will I achieve at the completion of this program?
At the end of this program you will receive a certificate from CHA Learning.
- What if I decide later I want to take the whole Canadian Patient Safety Program?
Credit for completion of this course can be transferred towards the program certificate. Please contact us to discuss.
Enrol in the Safety Incident Management Course Today!
Enrol today and gain the capacity and confidence to recognize and report patient safety incidents, respond appropriately and effectively to mitigate harm, and ensure disclosure and work to prevent recurrences.
Related Programs and Courses
Canadian Patient Safety Program
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