Health Information Management

Long-Term Care Executive Leadership Program



Strong leadership in long-term care is more crucial now than ever. The Long-Term Care Executive Leadership program will prepare you for the critical role of leading a person-centred, long-term care home with attention to quality innovation, crisis leadership and the wellness of your home’s team. As such, this self-paced program (replacing the Long-term Care Administrator course) is designed to meet the needs of long-term care executive leaders in these rapidly evolving times.

Why Take This Program?

  • Supported by 1:1 faculty coaches who are executive leaders in long-term care
  • Engage with peers and faculty through our Executive Leaders Discussion Forum and course Reflection Forums
  • New and engaging content, built with national input, reflects the most current challenges of leading in long-term care across Canada
  • Includes video interviews with long-term care executive leaders discussing how they faced and solved challenges
  • Includes critical topics such as crisis leadership, partnerships, employee wellness, resident and family-centred care, quality & safety, change and innovation
  • Delivered entirely online, begin anytime
  • Approximately 130 hours of learning, to be completed at your own pace in up to 12 months
  • Learning is applied beyond the program by learner completion and commitment to a comprehensive, personal Leadership Development Portfolio
  • Ideal for individuals and executive teams
  • Meets the minimum 100 hours of instruction as set out in Ontario’s Fixing Long-term Care Act, 2021 and its regulations [Part VI, 249, 3(d)].

To be successful in the Long-Term Care Executive Leadership program, we suggest you have:

  • Experience working in a healthcare organization; and
  • Minimum two years work experience in a managerial or supervisory capacity, in any organization
  • A passion for long-term care – its people and residents

There is no minimum post-secondary education requirement for this program as it is designed for mature professionals already working in the sector.

  • Approximately 130 hours
  • Take up to 12 months to complete, at your own pace
  • $2095 CAD
  • $2295 for International students
  • No additional material costs or fees

By the end of this program you will have the necessary experience, insights, and relevant leadership skills and knowledge to tackle the challenges the long-term care sector is facing today.  You will be prepared to be innovative, collaborative and to truly lead change in your home so it is one where people want to live and work.

Course 1: Deliberate Leadership

  • Key Terms and Descriptions
  • Governance
  • Critical Issues in LTC Requiring Deliberate Leadership
  • Leadership Essentials for Long-term Care Executives
  • Compassion, Humility, Empathy
  • Establishing and Maintaining Trust
  • Resolving Conflicts, Disagreements, Disappointments
  • Capabilities of an Effective Leader

Course 2: Reimagining LTC and Innovating for the Future

  • Key Terms and Descriptions
  • Overview of Canada’s Healthcare System(s)
  • Long-Term Care Staffing
  • Chronic Underfunding – Impact on LTC
  • Addressing Staffing Challenges
  • Resident and Family-Centred Care
  • Ethical Concerns in Long-Term Care
  • Diversity & Culture
  • Cultural Safety & Culturally-Centred Care
  • Technology in LTC
  • Infection Prevention & Control
  • IPAC and Pandemic Planning in LTC
  • Innovative Financing Models for LTC
  • Care Models

Course 3: Strategy, Planning and Decision-Making

  • Key Terms and Descriptions
  • Governance
  • Strategy & Strategic Planning
  • Strategic Planning Process
  • Decision-Making/Ethical Decision Making
  • Financial Management
  • Facility Management

Course 4: Organizational Culture & People

  • Key Terms and Descriptions
  • Organizational Culture
  • What Shapes Organizational Culture?
  • Facilitating Culture Change
  • Psychologically Healthy Workplaces
  • Staff and Clinician Engagement
  • Obstacles to Staff and Clinician Engagement
  • Working for an Aging Society – The Future
  • Human Resource Management

Course 5: Quality and Safety in Long-Term Care

  • Key Terms and Description
  • Introduction to Healthcare Quality
  • Quality and Compliance
  • The Triple Aim & Quadruple Aim – System Level Quality
  • Dimensions of Healthcare Quality
  • Levels of Quality
  • Linking Quality to Safety and Risk Management
  • Quality Management and Quality Improvement
  • Organizational Quality & Role of the Board & Senior Leaders
  • Building a Culture of Quality and Safety
  • Integration of Quality Strategy with Organizational Strategy
  • Building a Quality Plan
  • Quality Improvement Methods
  • Measuring & Monitoring Quality
  • Types of Quality Measures and their Purposes
  • Developing Measures

Course 6: Crisis Leadership and Partnerships

  • Key Terms and Descriptions
  • Risks, Emergencies and Crises
  • Crisis Management & Crisis Leadership
  • Leading and Adapting Through Crisis
  • Crisis Communications
  • Collaboration and Partnership

Course 7: Leadership for Innovation and Change

  • Key Terms and Descriptions
  • Innovation in Long-Term Care
  • Human-Centred Design
  • Improving Healthcare Using Human-Centred Design
  • Five Stages of Design Thinking
  • Change in Long-Term Care
  • Change Management and Leadership
  • Change Complexity
  • Spread

Long-Term Care Executive Leadership Program Quick FAQ

  • What will I achieve at the completion of this program?

    At the end of this program, you will receive a certificate from CHA Learning.

  • Will this program help me get a job in long-term-care?

    While we can’t guarantee a job, this program provides the requisite, valuable skills and knowledge to effectively lead in long-term care

  • Does this meet the Ontario regulatory requirements for long-term care administrators?

    Yes, this program meets the minimum 100 hours of instruction as set out in Ontario’s Fixing Long-term Care Act, 2021 and its regulations [Part VI, 249, 3(d)].



“The LTC Executive Leadership program was of huge value to my growth and development as a leader. The content was up to date, interesting to read and interactive. The final self assessment and development plan was very valuable to be able to go back through my learnings and set goals and strategies. Thank you to CHA for a wonderful program!”
—Tyla L., Graduate 2021

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