Health Information Management

Management Essentials in Long-Term Care Program



The Management Essentials for Long-Term Care program prepares students to effectively manage and lead within the ever-changing challenges in the long-term care environment. This program builds upon CHA Learning’s acclaimed Management Essentials Program. This comprehensive and innovative program uniquely weaves in the LEADS in a Caring Environment leadership framework throughout each course. We will explore essential skills and techniques needed to ensure you are ready for your career in long-term care.

This program is designed to meet the 100 hours of instruction time educational requirement for long-term care administration or management, as set out in out in Ontario’s Fixing Long-term Care Act, 2021 and its regulations [Part VI, 249, 3(d)].  

Why Take This Program?

  • This program is designed to support the learning of new or aspiring managers in long-term care (e.g., long-term care facilities; retirement, assisted-living and nursing homes; complex continuing care facilities; facilities with specialty-care beds)
  • Innovative program weaves leadership throughout using the LEADS in a Caring Environment Leadership Framework
  • Delivered entirely online, enrol any time
  • Expert faculty assigned to support each student individually
  • “Keys to Success” videos created specifically for Management Essentials by prominent Canadian healthcare leaders
  • There are no application prerequisites for this program
  • There is a required textbook for this program:

The required textbook must be purchased independently by the student, it is not included in the tuition price.

Book title: “Bringing Leadership to Life in Health: LEADS in a Caring Environment” authored by Graham Dickson and Bill Tholl.

The following ISBNs are associated with this title:

ISBN – 13: 978-1-4471-7026-6

ISBN – 13: 978-1-4471-4874-6

ISBN-13: 978-1-4471-4875-3

  • Approximately 210 hours
  • Complete in up to 12 months, at your own pace
  • $1995 CAD
  • $2195 International

The courses in this program can also be taken individually.

The Management Essentials in Long-Term Care program consists of eight courses and a final project.

Courses 2-8 are shared with the Management Essentials program and can be taken individually. For more details, please click on the course titles below.

Course 1: Understanding Long-Term Care System(s)

  • Understanding the evolution of the healthcare system and how long-term care developed
  • Describing how long-term care service delivery is organized within provinces and regions
  • Describing long-term care users in the system, major issues and challenges affecting long-term care managers, and why management and leadership skills are both required within this context

Course 2: Introduction to Managing and Leading

  • Differentiating between managing and leading
  • Articulating the main functions of good management
  • Describing the main theories and models of management that have been influential over the years
  • Describing the LEADS in a Caring Environment Capabilities Framework
  • Integrating management skills with leadership skills in the context of change
  • Distinguishing between mechanical and organic systems
  • Differentiating between stability versus change
  • Explaining the internal and external forces that lead to changes in healthcare organizations
  • Applying techniques to address common challenges faced when implementing change

Course 3: Health Law, Policies and Standards

  • Interpreting the relationship between the law and the Canadian healthcare system
  • Comparing the significant differences, key principles and current issues with respect to the law versus standards and policy
  • Describing the contribution that professional standards make to a healthcare organization and patient/client (clinical) care
  • Describing ethical principles, frameworks and decision-making models
  • Determining the expectations of compliance with legislation, regulations and/or pre-determined standards amongst regulating and funding bodies
  • Explaining the rationale and benefits of accreditation for healthcare organizations
  • Identifying the legal basis of employment and labour relations, and describing measures to promote harmonious and appropriate relations

Course 4: Planning and Setting Direction

  • Recognizing the importance of appropriate planning when leading a healthcare team
  • Understanding and describing the various types of plans within an organization, and within a specific team
  • Understanding the process of developing operational plans
  • Recognizing the value of direction setting, what it involves, and how to communicate direction
  • Understanding when to adjust plans and how to communicate the changes to your team
  • Understanding and describing the key components of decision making, and understanding how decision making can be used to resolve day-to-day management issues
  • Understanding the principles of change management, and how it can be applied

Course 5: Monitoring, Measuring and Reporting

  • Defining what monitoring, measuring and reporting mean from the perspective of a manager working in a health systems environment and as they relate to quality, risk and patient safety
  • Identifying common monitoring, measuring and reporting tools and strategies
  • Defining risk management and identify risk management challenges
  • Understanding risk management tools and strategies
  • Defining quality and patient safety and identify quality and patient safety challenges
  • Describing quality and patient safety tools and strategies
  • Describing how an organization can translate its strategy into measurable terms and how it can translate the measures into quality improvement
  • Explaining the purpose of public reporting and how it can support an organization’s quality improvement journey
  • Describing how organizations can compare their performance to their peers through benchmarking
  • Exploring how system, organizational, and personal values influence the choice of measures, the use of measures for improvement, and the challenges associated with doing so

Course 6: Managing Financial Resources

  • Understanding financial management, including key concepts and terminology
  • Explaining fundamental finance and budgeting concepts relevant to a healthcare organization
  • Understanding how an organization creates their operating budget
  • Understanding and applying the process for departmental or program budget development (in alignment with the larger organizational operating budget)
  • Recognizing various financial management challenges and some strategies to overcome the challenges
  • Understanding how organizations implement financial management tools and strategies
  • Understanding key aspects of procurement and contract management
  • Understanding the purpose and value of health economics

Course 7: Managing and Leading People

  • Understanding the difference between managing and leading people
  • Identifying your personal strengths and limitations as a manager, and developing an action plan to address the specific areas
  • Identifying strategies for making a successful transition from a non-managerial to managerial role
  • Understanding and applying techniques for effective communication
  • Implementing strategies for dealing with conflict—what to do if there is a conflict and how to do it
  • Describing the practices pertaining to recruitment and selection of employees
  • Implementing techniques to engage and retain your staff
  • Describing the key elements of performance management
  • Describing unionization and the role of unions in the workplace
  • Understanding and describing the elements of a healthy workplace

Course 8: Managing and Leading Teams

  • Distinguishing between the key features of a team and a group
  • Describing many of the different forms and types of teams found in healthcare
  • Describing stages of team development
  • Understanding what is required to build effective teams, and how you can apply this knowledge in your work environment
  • Describing the major components that influence team performance
  • Identifying leadership techniques that will enhance your involvement on teams

Final Project

  • Role-playing activity involving you as the manager, preparing for and engaging an employee (faculty) in a critical conversation
  • Practicing Essential Management and leadership techniques, and applying tools and other information provided in this program
  • Honing your skills and receiving one-on-one coaching in a supportive environment

Management Essentials in Long-Term Care Program Quick FAQ

  • What if I don’t have any management experience? Can I take this program?

    Yes, this program is intended for new or aspiring healthcare managers.

  • Do I need to have healthcare experience to take this program?

    Work experience in long-term care is strongly recommended. If you are unsure or would like to discuss your experience, please get in touch with us.

  • What is the difference between Management Essentials and Management Essentials in Long-Term Care?

    Management Essentials in Long-Term Care is intended for those working within the Long-Term Care Sector. Faculty in that program also work in long-term care.

  • I work in Ontario. Does this meet the regulatory requirement for administrator education?

    Yes, this program is designed to meet the 100 hours of instruction time educational requirement for long-term care administration or management, as set out in the Ontario’s Fixing Long-term Care Act, 2021 and its regulations [Part VI, 249, 3(d)].

  • What will I achieve at the completion of this program?

    At the end of this course, you will receive a certificate from CHA Learning.

“I thoroughly enjoyed every module of the program. I drew tools and information from each module that I have taken directly into my workplace to become a more effective manager and leader. I highly recommend this program for anyone in a healthcare management position.”
—April H.,

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