Faculty

Pauline Warden

CHA Learning Faculty | Canadian Patient Safety Program
MScHQ MRT(T)

Pauline Warden is the Director of Quality, Safety, Risk, Patient Experience and Professional Practice at Ross Memorial Hospital, an acute-care community hospital in the City of Kawartha Lakes, located 140 km northeast of Toronto, Ontario. Pauline brings over 35 years of clinical and administrative experience in cancer care and acute care settings; working in both the United Kingdom and Canadian healthcare systems.

A Radiation Therapist by profession; Pauline holds a Masters Degree in Healthcare Quality from Queens University and in addition to her significant quality and safety experience, she holds a Lean green belt and a Specialist Certificate in the Fundamentals of External Evaluation Surveying from ISQua.

One of Pauline’s greatest strengths is her passion for systems thinking and her ability to apply an accomplished human factors perspective that garners a holistic understanding of the processes and structures that surround and influence patients, providers and support teams.

Pauline believes that everyone in healthcare; including non-patient facing individuals; has a personal accountability for contributing to quality, safety and a person-centered experience. She is skilled in cultivating teams during their improvement journeys in the pursuit of excellence and in the development of authentic partnerships with patients and families. In addition to her ability to put people at ease, she treats every interaction as an opportunity to empower and create new leaders at all levels through coaching, celebration and learning.

Pauline is a member of the International Society for Quality in Healthcare (ISQua) and is a surveyor with Accreditation Canada where she continues to serve and contribute to the healthcare system though peer assessments and mentorship.

Smiling woman with short light brown hair and black glasses wearing a blue textured jacket indoors, blurred background

Education

  • Master of Science in Healthcare Quality, Queen’s University, Kingston, Canada, 2019
  • BSc Radiography Conversion, Queen Margaret University, Edinburgh, Scotland, 2017
  • Diploma of the College of Radiographers (Therapy), Christie Hospital and Holt Radium Institute, Manchester, UK, 1988
  • Specialist Certificate: Fundamentals of External Evaluation Surveying, ISQua, 2021
  • Joanna Briggs Institute Systematic Reviews, Queen’s University, 2019
  • Quality and Patient Safety in HealthCare, OHA, October 2018
  • Lean Green Belt, Leading Edge, 2016
  • Crucial Conversations for Mastering Dialogue, Crucial Learning via Lakeridge Health, 2016
  • STAT 1201 – Introduction to Statistics, Thompson Rivers University, 2015
  • Advanced Leadership Foundation, Lakeridge Health, 2012
  • Fundamentals of Quality Management, CAMRT, 2012
  • Certificate in Professional Development, Research Health and Social Care, Liverpool John Moores University, 2004

Professional Experience

  • Surveyor, Accreditation Canada, 2023–present
  • Clinical Quality and Safety Leader, Lakeridge Health, Durham, Ontario, Canada, 2018–present
  • Radiation Therapy Supervisor, Durham Regional Cancer Centre, Ontario, Canada, 2009–2018
  • Radiation Therapy Continuous Improvement Supervisor, 2015–2017
  • Radiotherapy Section Manager, Clatterbridge Centre for Oncology, Wirral, United Kingdom, 2000–2009
  • Radiographer, Clatterbridge Centre for Oncology, Wirral, United Kingdom, 1993–2000
  • Radiation Therapist, Toronto Bayview Regional Cancer Centre, Toronto, Ontario, Canada, 1992–1993
  • Radiographer, Clatterbridge Centre for Oncology, Wirral, United Kingdom, 1988–1992
  • Radiographer, London Hospital, London, United Kingdom, 1988

Areas of Expertise

  • Healthcare Leadership
  • Quality, Safety and Continuous Improvement
  • Service Development, Implementation and Evaluation
  • Project Management and Operational Readiness
  • Clinical Program Building
  • Clinical and Administrative Policy and Process Design
  • Coaching, Mentorship and Succession Planning
  • Interprofessional Quality and Safety Education
  • Leadership Capacity Building
  • Systems Thinking
  • Incident Analysis
  • Human Factors
  • Third Party Evaluation

Research Interests

  • Human Factors and Systems Evaluation
  • Organizational Behavior
  • Quality Management Methodologies
  • Public Health
  • Interprofessional Quality and Safety Education
  • Program Evaluation

Professional Affiliations

  • ISQua
  • College of Medical Radiation Technologists of Ontario
  • Canadian Association of Medical Radiation Technologists