The Role and Importance of Quality and Innovation During the Pandemic

Published on April 20, 2022


On episode 6 of The HQ, we discuss the role and importance of quality improvement and innovation with healthcare leader Samantha Hamilton, Director, Quality, Patient Safety & IPAC at The Ottawa Hospital.

What is quality improvement as it relates to healthcare? How has COVID-19 impacted quality improvement and innovation initiatives? What innovations have we seen as a result of the pandemic, and what does quality improvement look like as we contemplate a return to whatever version of normal that comes next. Tune in as we discuss these, and other important questions with Samantha.

Samantha is an experienced leader in the areas of patient safety, risk, and strategic management in Canadian healthcare. She holds a Master’s in Health Administration from the University of Ottawa and an Executive Certificate in Operational Risk Management from York University. She’s a Certified Professional in Healthcare Quality and is also trained as a Lean Six Sigma Black Belt.

In addition to her role at The Ottawa Hospital, she is a valued Faculty Member of several programs at CHA Learning, as well as a faculty member and Academic Director for the University of Ottawa’s Telfer Quality Improvement and Patient Safety Leadership Program.


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